Terms and Conditions
“We/Us/Our” – Zeitgeist Tours Ltd.
“You/Your” – the person who has signed the booking form and includes all the people on whose behalf You have signed.
“Event” – any holiday, accommodation, activity or function organised or advertised by Us.
“Supplier” – the company or person that is holding or providing the event or any part of it on Our behalf.
“Deposit” – 20% of the Price
“Balance” – amount of money outstanding after payment of the Deposit
“Price” – the total cost of the Event.
1. Terms and Conditions
These terms and conditions govern the contract between You and Us to the exclusion of all other terms and conditions save for those implied by law, and no variation to these terms and conditions shall be valid unless in writing and signed by You and the company director of Zeitgeist Tours Ltd.
2. Formation of Contract
No contract shall arise between You and Us until We have received the Deposit payable and We have sent to You written confirmation (This can be in the form of an email) of Our acceptance of Your booking.
3. Lead Name
The lead name on any booking with Us agrees to accept the full responsibility for collecting the full Balance payable for the booking and indemnifies Zeitgeist Tours Ltd. against any loss from any individual failing to pay within Your group. The lead name of the group is also responsible for ensuring that all group members are aware they are bound by Our terms and conditions. The lead name is also responsible for the completion of the online guest list on behalf of all persons on the booking. It is understood that those customers booking via email or telephone agree to and accept Our terms and conditions.
4. Payment & Deposits
Deposits are payable at the time of booking and the Balance of payments are split into the following phases:
An agreed non-refundable non-transferable Deposit is payable either at time of booking (for tours booked via Our website) or by the date specified on the quotation (for school tours).
Deposits are used by Us to enter into the contractual arrangements on Your behalf and are non-refundable.
If You do not make your Deposit payment by the due dates given then You shall be deemed to have cancelled the Event.
The final Balance is to be paid no fewer than 8 weeks prior to the departure date upon which the Event for which You have booked is due to begin.
Failure to settle the Balance in full by this date will result in a £50 late payment charge. If the full outstanding Balance is not received by 2 weeks prior to departure it will be deemed to be a breach of contract and will entitle Us to treat the booking as cancelled, resulting in a cancellation invoice for the full outstanding amount.
Payments can be made with a valid Credit Card or Debit Card, online bank transfers or cheque(s) made payable to Zeitgeist Tours Ltd. where upon receipt We will endeavour to place the booking for You at the same price, although this cannot be guaranteed. We will however notify You should there be an increase in Price. If a promised cheque is not received or does not clear upon presentation We hold the right to cancel the reservation. A non-clearing or returned unpaid cheque will incur a £25 transaction charge.
5. Cancellation by Us
We may cancel the Event or any part of it if:
for safety reasons if We or Our Supplier(s) regard adverse weather conditions or other safety concerns as unacceptable and which cannot reasonably be overcome; If We reasonably believe that You may cause harm or damage to Our reputation or to the reputation of Our Suppliers or to property belonging to Our Suppliers; If a Supplier or Suppliers are unable to host the Event for any reason; If changes You wish to make to the booking mean it is uneconomical or impractical to hold the event.
If We cancel the whole of the Event We shall use Our best endeavours to rearrange the Event on a mutually convenient date, or to provide a refund to You of the cost to Us of the Event. Save as above We shall be under no further liability to You for cancellation of the Event or any part of it.
6. Cancellation by You
You may cancel Your booking up to 8 weeks before the travel date after the initial deposit however this initial deposit is non-refundable. If You cancel with Us within 8 weeks of the travel date then the cancellation fee is 50% of the total cost of the booking. If You cancel with Us within 4 weeks of the travel date then the cancellation fee is 100% of the total cost of the booking.
7. Failure to Provide an Event
If, due to reasons beyond Our control, an Event is unable to take place due to (but without limitation); closure of premises, the ceases of trading, a change in Supplier management, weather restrictions, We will provide You and Your group with an alternative Event and if this is does not prove possible, a refund to You of the cost to Us of the Event.
If Your booking includes accommodation, details of the named accommodation will be shared but accommodation is subject to change up to 8 weeks before departure. You will be notified of any change that occurs.
Breakfast is not included with accommodation bookings unless otherwise stated. The type of breakfast You will receive will be confirmed upon arrival at Your accommodation (this may be hot or cold regardless of Your quotation). Restaurant meals may require a pre-order to be completed by the lead name of the group. This should be completed and returned to Us, or the venue as required. If a pre-order has not been completed, We accept no liability for meals not provided or delays in providing the meals for You. You will not automatically be sent any menus and menus may be of limited choice from a set-menu for groups. We will endeavour to meet any specialist dietary requests for any member of Your group, but cannot guarantee these requests. We accept no liability if Our Suppliers are unable to meet these requests in advance, or once at the venue. If your group arrives late then we accept no liability.
10. Alterations + Surcharges Applied By Us
If due to circumstances beyond our control it becomes necessary to substitute an alternative Supplier, or make any other alterations to the Event (including accommodation) We shall inform You of the changes as soon as possible. You must pay any additional cost due to such changes. If the changes are, in the view of Zeitgeist Tours Ltd. so substantial as to materially alter the Event and You are unwilling to accept them then You may cancel the Event and We will give a refund of the cost of the Event to Us. Surcharges may be applicable where an Event requires a minimum number of participants to proceed, and the group does not meet this minimum number. This could lead to the cancellation of the Event of which We are not held responsible and alternatives may be offered of an equal or greater value. If this value is greater, then You must pay Us the difference in Price. Decisions regarding the viability of an Event in respect of numbers will be taken 2 calendar months prior to the departure date and You will be notified by Us via email of any changes. If the final number of a group is an odd number, then a single supplement surcharge will apply if the booking or an event (including accommodation) which is number dependent.
11. Alterations made by You
We shall try to accommodate any reasonable changes You wish to make to the Event. Alterations and amendment requests should be made with Us and not end Suppliers and should be made in writing to Us by the lead name. These changes shall not be deemed accepted until We have confirmed in writing to You. If You wish to increase or decrease the number of persons participating in the event You may do this up to 6 weeks prior to the departure date upon which the Event for which You have booked is due to begin. Amendments after that date will incur Our administration charge of £25 per person. Changes such as arrival / departure dates and destination changes will also be subject to Our administration charges. We cannot guarantee that the change to the price will be pro-rata, but will depend upon the arrangements We are able to make with Our Suppliers. Subject to Our written agreement You may transfer Your booking to a person who satisfies all the conditions applicable to the Event.
12. Your Obligations
You shall at all times behave in a safe, responsible and courteous manner; comply with all instructions; regulations and codes of practice issued by Us or Our Suppliers; ensure that You comply with all age restrictions imposed by Our Suppliers; ensure that You comply with all arrival times, and dress appropriately for the Event. If You breach these obligations We may cancel or curtail the event or any part of it and in those circumstances You shall not be entitled to any refund. You shall take out insurance suitable for Your needs (including delays for events involving travel by land, sea, or air) before the Event.
13. Our Obligations
We shall take reasonable care and skill in arranging the Event and comply with all applicable laws in relation to the Event; where ever possible, re-schedule the Event instead of cancelling or offer a refund to You of the cost to Us of the Event. All of the photographs and illustrations We use on Our website and in literature (including quotations) We send You are for marketing purposes and may not entirely represent the actual products received.
14. Customer Feedback
If You experience a problem during the Event for which You have booked You must contact the appropriate person(s) at the earliest opportunity, for example accommodation / restaurant manager. Unless there is a valid reason why You did not report the problem to the appropriate person(s), We will not consider Ourselves liable for those complaints. If the relevant person is unable to resolve matters to Your satisfaction then You must write to Us within 7 days of the conclusion of the Event. No complaint will be accepted outside of this time frame thus deeming You fully satisfied with all aspects of the Event and the services We have provided to You. We will acknowledge any correspondence within 10 working days and endeavour to deal with the complaint as quickly as possible.
15. Contracts (Rights of Third Parties) Act 1999
No part of this agreement shall confer on any third party any benefit or right to enforce any terms of this agreement.
This agreement shall be construed in accordance with the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to deal with any disputes arising between You and Us or Our Suppliers.
17. Changes to these Terms and Conditions
We may need to make changes to these terms and conditions. Any changes can only be made by Us and not any third party member. We reserve the right to amend or improve these terms and conditions without prior notification. When it is necessary for changes to be made, We will forward You a copy of these changes and all reservations will abide by the amended terms, with the exception of reservations already made.
Zeitgeist Tours Ltd. is a company registered in England and Wales with company number 11001177. Registered Office: First Floor, 71a High Street, Rushden, Northants NN10 0QE. Travel insurance is the responsibility of the traveller. Zeitgeist Tours Ltd will not be held responsible for any injury, illness or loss of possessions incurred while on a tour. You must ensure You have a valid passport. We will request Your passport details prior to departure in line with border authority requirements. Zeitgeist Tours Ltd. holds Public Liability Insurance provided by Camberford Law Plc (registered address Lygon House, 50 London Road, Bromley, Kent BR1 3RA, company registration: 608819, which is authorised and regulated by the Financial Conduct Authority – Financial Services Registration No: 121476).
Zeitgeist Tours Ltd is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ”The Package Travel, Package Tours Regulations 1992” all passengers booking with Zeitgeist Tours Ltd are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Zeitgeist Tours Ltd. This insurance has been arranged with Affirma, a trading brand of MGA Cover Services Limited (registered address Farren House The Street, Farren Court Cowfold West Sussex RH 13 8BP, company registration: 08444204 authorized and regulated by the Financial Conduct Authority registration number 678541) under a binding authority with the insurer CBL Insurance Europe Limited (registered address 2nd Floor 13-17 Dawson Street Dublin 2 Ireland, who are authorized and regulated by the Financial Conduct Authority registration number 203120)
In the unlikely event of insolvency, you must inform Affirma (MGA Cover Services Limited) immediately on +44 (0) 20 3540 4422.
Policy exclusions: This policy will not cover any monies paid back to you by your Travel Insurance or any losses which are recoverable under another insurance or bond.
71a High Street
T: 07541 981417
WE ARE ZEITGEIST
WE INSPIRE - WE EXPLORE - WE CARE
FULLY BESPOKE, MODERN, DIFFERENT
© Copyright 2018 Zeitgeist Tours Ltd.